Course Catalog 2009-2010 Basic Basic Pori International Postgraduate Open University |Degrees|     |Study blocks|     |Courses|

Person responsible

Mika Ojala, Santiago Velasquez Franco

Implementations

	Lecture times and places	Target group recommended to
Implementation 2	Per 4 : Thursday 10 - 12, F PIENI SALI 1

Requirements

Exam and Group Assignment.
Completion parts must belong to the same implementation

Learning outcomes

This course is oriented to introduce students to the basics of Quality Management. After completing this course, students will be expected to define different key concepts related to this managerial field, such as Six Sigma, Quality Function Deployment, and Total Quality Management. In addition, students will discover how a quality-culture can affect the affect organizations. Furthermore, students are expected to comment on how customer satisfaction, employee empowerment, leadership, teamwork, education, and conflict are related to Quality Management and the success of institutions. Finally, students will be able to compare and implement different Tools and Techniques related to Quality Management, such as Histograms, Scatter Diagrams, and Cause-and-Effect Diagrams.

Content

Content	Core content	Complementary knowledge	Specialist knowledge
1.	The topics which we will cover are: - The Total Quality Approach and Quality Management - Quality Culture - Importance of Customer Satisfaction, Employee Empowerment, Leadership, Teamwork, Effective Communication, and Education - Overcoming Conflicts - ISO9000 - Tools and Techniques - QFD - Six Sigma - Total Quality Management

Study material

Type	Name	Author	ISBN	URL	Edition, availability, ...	Examination material	Language
Book	Operations Management - Chapters 9 and 10	Stevenson					English

Correspondence of content

More precise information per implementation

	Description	Methods of instruction	Implementation
Implementation 2	We strive to obtain quality in everything that we do. So, why shouldn't we learn how to manage it? This course will introduce you to the most important theories, tools, and methodologies related to the management of quality. The course is intended to approach your interest in a didactic and structured way. Your final grade will be based on a Group Assignment and the final Exam. Welcome!

Last modified	23.02.2010
Modifier	Santiago Velasquez Franco