Course Catalog 2010-2011
Basic

Basic Pori International Postgraduate Open University

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Course Catalog 2010-2011

TETA-2406 Quality Management, 4 cr
Quality Management
TETA-2406 2010-01

Lessons

Study type P1 P2 P3 P4 Summer Lecture times and places
Lectures

 

 

 
 2 h/week

 
Thursday 14 - 17, FB118


Description:

This course is oriented to introduce students to the basics of Quality Management. After completing this course, students will be expected to define different key concepts related to this managerial field, such as Six Sigma, Quality Function Deployment, and Total Quality Management. In addition, students will discover how a quality-culture can affect the affect organizations. Furthermore, students are expected to comment on how customer satisfaction, employee empowerment, leadership, teamwork, education, and conflict are related to Quality Management and the success of institutions. Finally, students will be able to compare and implement different Tools and Techniques related to Quality Management, such as Histograms, Scatter Diagrams, and Cause-and-Effect Diagrams.

Person responsible:

Jukka Annala
Santiago Velasquez Franco

Assessment scale:

Numerical evaluation scale (1-5) will be used on the course