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Arkistoitu opetusohjelma 2015–2016
Selaat vanhentunutta opetusohjelmaa. Voimassa olevan opetusohjelman löydät täältä.
KATJOS42 Service Management 5 ECTS
Periods
Period I Period II Period III Period IV
Language of instruction
English
Type or level of studies
Advanced studies
Course unit descriptions in the curriculum
Kauppatieteiden tutkinto-ohjelma
Yrityksen johtaminen
School of Management

Learning outcomes

Students understand the role of service, and service logic in business design, management and organisations. Students understand the development of service research, and learn the different scientific discussions in this field of study.

Enrolment for University Studies

Enrolment time has expired

Teachers

Ritva Höykinpuro, Teacher responsible

Teaching

20-Oct-2015 – 13-Nov-2015
Lectures 15 hours + 3 hours Web-based
Tue 20-Oct-2015 at 9-12, Pinni A1081
Tue 27-Oct-2015 at 9-12, Linna K110
Tue 3-Nov-2015 at 9-12, Päätalo A2b
Tue 10-Nov-2015 at 9-12, Pinni A1081
Fri 13-Nov-2015 at 9-12, Pinni A3111

Study materials

Journal articles chosen by the lecturer