Learning outcomes

The main objective is to reach overall understanding of quality enhancement in public sector organizations.

After the course the student: 1. understands the meaning of quality from various viewpoints, most importantly from the viewpoint of public sector organizations, 2. understands why organizations enhance quality, 3. understands the basic concepts connected with quality enhancement, 4. is familiar with excellence models, especially EFQM Excellence model and 5. knows some examples of how quality is enhanced in Finnish public sector organizations.

Contents

The course discusses the subject based on five themes. Firstly it concentrates on quality in the public sector, secondly on the background and basics of Quality Management, thirdly on excellence, fourthly on quality enhancement in the Finnish public sector and finally on quality enhancement in the Higher education.

Teaching methods

Teaching method	Contact	Online
Lectures

Teaching language

English

Evaluation

Numeric 1-5.

Belongs to following study modules