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Archived Curricula Guide 2012–2015
Curricula Guide is archieved. Please refer to current Curricula Guides
KATJOS42 Service Logic as a Foundation for Service Management 5 ECTS
Organised by
Degree Programme in Business Studies
Management and Organization
Person in charge
Yrityksen johtamisen yliopistonlehtori
Planned organizing times
Period(s) I II III IV
2012–2013 X
Preceding studies
Recommended:

Learning outcomes

Students learn to understand the role of service in modern service organizations from an interdisciplinary perspective. Additionally, the students learn the theoretical framework of service logic for managing service organizations.

Contents

The course includes the basic studies and theories in the field of service management. The focus of the course is on service management, service leadership and on a service strategy.

Teaching methods

Teaching method Contact Online
Lectures 15 h 0 h

Teaching language

English

Modes of study

Option 1
Available for:
  • Degree Programme Students
  • Other Students
  • Open University Students
  • Doctoral Students
  • Exchange Students
Participation in course work 
In English
Evaluation 

Pre-assignment, a group work / a case study, a learning diary based on lectures and readings.

Evaluation

Numeric 1-5.

Study materials

Journal articles chosen by the lecturer

Belongs to following study modules

School of Management
Other Advanced Studies in Management and Organisations
School of Management
Individually Selected Advanced Studies in Business Competence
2013–2014
Teaching
Archived Teaching Schedule. Please refer to current Teaching Shedule.
Period I Period II Period III Period IV
KATJOS42 Service logic as a foundation for service management
School of Management
Degree Programmes