To give to the student an overview of the principles and methods that can be used when measuring the effectiveness of networked library and information services and collections.
Contents
Evaluation of networked library and information services, use and user studies, methods used to measure the effectiveness of the functions and services of an organization, collection evaluation, marketing and development of information services.
Modes of study
Evaluation
Numeric 1-5.
Study materials
1. Covey: Usage and usability assessment: library practices and concerns. Digital Library Federation 2002. 2. Grönroos: Service management and marketing : a customer relationship management approach. 3rd ed. TAI 2nd ed. Wiley 2007 TAI 2000. 3. Markless & Streatfield: Evaluating the impact of your library. Facet 2006.
Belongs to following study modules
Department of Information Studies and Interactive Media