Students become familiar with the theoretical foundations of customer service methods. They are able to analyse client processes and apply appropriate client work methods.
Teaching methods
A lecture seminar (36h) and literature. There will be an examination on the lectures and literature at the end of the seminar.
Modes of study
Evaluation
Numeric 1-5.
Study materials
Rostila, Tavoitelähtöinen sosiaalityö. SoPhi 2001;
Payne, Modern Social Work Theories. 2005;
Pietiläinen & Seppälä, Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto 2003.