See MEJOS12 Organisational Analysis
Babbie, Earl (2007) The Practice of Social Research (11th edition). Chapman University. Belmont, CA: Thomson / Wadsworth.
Marshall, Catherine & Rossman, Gretchen B. (2006) Designing Qualitative Research (4th edition). Thousand Oaks, CA: SAGE.Rubin J. & Rubin Irene S. (2005) Qualitative Interviewing: The Art of Hearing Data (2nd edition). Thousand Oaks, CA: SAGE.Silverman, David (2005) Doing Qualitative Research (2nd edition). Thousand Oaks, CA: SAGE.