- Major subject students
General description
Students hone their interaction and problem-solving skills needed in the customer service of social work, learn to use methods, techniques and instruments applicable to the different stages of a professional work process in various customer and problem situations.
Learning outcomes
Students learn the basic skills and approaches needed in the customer service of social work and build their professional identities.
Contents
the work process and its different stages in different organisations of social work;
analysis practices of customer situations;
interaction and problem-solving skills, demonstrations;
methods, techniques, instruments; exercises
Further information on prerequisites and recommendations
The participation of minor students is limited.
Teaching methods
| Teaching method | Contact | Online |
| Seminar | 48 h | 0 h |
Seminar 48h: lectures, demonstrations, assignments, interaction and analysis exercises
Modes of study
Active participation in the seminar and its different forms.
Evaluation
Numeric 1-5.Recommended year of study
2. year autumnPeriods 1-3 of the second year.
