Learning outcomes

Students become familiar with the theoretical foundations of customer service methods. They are able to analyse client processes and apply appropriate client work methods.

Teaching methods

A lecture seminar (36h) and literature. There will be an examination on the lectures and literature at the end of the seminar.

Evaluation

Numeric 1-5.

Study materials

Rostila, Tavoitelähtöinen sosiaalityö. SoPhi 2001; Payne, Modern Social Work Theories. 2005; Pietiläinen & Seppälä, Palveluohjaus asiakastyössä ja organisaatiossa. Kehitysvammaliitto 2003.

Belongs to following study modules