Teaching Schedule
2010–2011
Archived teaching schedules 2010–2011
You are browsing archived teaching schedule. Current teaching schedules can be found here.
YHALA601
Service Logic as a foundation for Service Management 3 ECTS
3
ECTS
Periods
Language of instruction
English
Type or level of studies
Intermediate studies
Management and Organisation
Department of Management Studies
Department of Management Studies
General description
Objectives: Students learn to understand the role of service in modern service organizations from an interdisciplinary perspective. Additionally, the students learn the theoretical framework of service logic for managing service organizations.
Content: The course includes the basic studies and theories in the field of service management. The focus of the course is on the management and leadership of a service organization.
Modes of study: Active participation in the lectures, two group works, two written essays on the given articles and book chapters.
Teaching method: Lectures (12 h), group works, essays
Previous studies: YHALP01L, YHALP01K (for Finnish students)
Time: Period IV
e.g. (30.3.2011 and 5.4.2011; from 10 a.m. to 4 p.m.)
Enrolment for University Studies
Enrolment time has expired
Teachers
Ritva Höykinpuro, Teacher responsible
Teaching
28-Mar-2011
–
5-Apr-2011
Lectures 12 hours
Wed 30-Mar-2011 at 10.00-16.00, Pinni B 3109
Tue 5-Apr-2011 at 10.00-16.00, Pinni B 3110