Exam dates:

• 20.11.2009 (no enrollment)
• 7.12.2009 at 8-12 Main building D10a+b (enrollment in NettiOpsu)

Attendance at first lecture or by registering yourself to learning site on Moodle.

Exam dates:

• 20.11.2009 (no enrollment)
• 7.12.2009 at 8-12 Main building D10a+b (enrollment in NettiOpsu)

Attendance at first lecture or by registering yourself to learning site on Moodle.

Course consist of:
12 hours of lectures and a group work

Objective is to reach overall understanding of quality enhancement in public sector organizations.

Quality is seen as an important factor in ensuring public sector performance and competitiveness. This course aims to give an overall view and a basic understanding of quality and its enhancement. The course focuses on quality enhancement in public sector and takes as an example the Finnish public sector and some of its organizations. The course familiarizes the students with the basic concepts and methods related to quality, excellence and quality management.

After the course the student:
1. understands the meaning of quality from various viewpoints, most importantly from the viewpoint of public sector organizations,
2. understands why organizations enhance quality,
3. understands the basic concepts connected with quality enhancement,
4. is familiar with excellence models, especially EFQM Excellence model and
5. knows some examples of how quality is enhanced in Finnish public sector organizations.

Enrollment for the course in NettiOpsu.