Principles of Service Design, 5 op

The course presents the core ideas and principles of service design and design thinking, as well as their application to HTI development.​

The course consists of workshops, group assignment tasks, company visits and one book, from which an essay is written. Course topics include:​

• Principles of service design, design thinking and experience design​

• Key methods in service design​

• Using participatory design methods in HTI​

• Service design for technology and knowledge-intensive business environments​

• Digital services and user orientation​