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Course Catalog 2010-2011
TETA-2406 Quality Management, 4 cr |
Person responsible
Mika Ojala, Santiago Velasquez Franco
Lessons
| Study type | P1 | P2 | P3 | P4 | Summer | Implementations | Lecture times and places |
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Requirements
Exam and Group Assignment.
Completion parts must belong to the same implementation
Learning outcomes
This course is oriented to introduce students to the basics of Quality Management. After completing this course, students will be expected to define different key concepts related to this managerial field, such as Six Sigma, Quality Function Deployment, and Total Quality Management. In addition, students will discover how a quality-culture can affect the affect organizations. Furthermore, students are expected to comment on how customer satisfaction, employee empowerment, leadership, teamwork, education, and conflict are related to Quality Management and the success of institutions. Finally, students will be able to compare and implement different Tools and Techniques related to Quality Management, such as Histograms, Scatter Diagrams, and Cause-and-Effect Diagrams.
Content
| Content | Core content | Complementary knowledge | Specialist knowledge |
| 1. | The topics which we will cover are: - The Total Quality Approach and Quality Management - Quality Culture - Importance of Customer Satisfaction, Employee Empowerment, Leadership, Teamwork, Effective Communication, and Education - Overcoming Conflicts - ISO9000 - Tools and Techniques - QFD - Six Sigma - Total Quality Management |
Study material
| Type | Name | Author | ISBN | URL | Edition, availability, ... | Examination material | Language |
| Book | Operations Management - Chapters 9 and 10 | Stevenson | English | ||||
| Book | Quality Management for Organizational Excellence | Goetsch, David; Davis, Stanley | English |
Prerequisite relations (Requires logging in to POP)
Correspondence of content
| Course | Corresponds course | Description |
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More precise information per implementation
| Implementation | Description | Methods of instruction | Implementation |
| This course is oriented to introduce students to the basics of Quality Management. After completing this course, students will be expected to define different key concepts related to this managerial field, such as Six Sigma, Quality Function Deployment, and Total Quality Management. In addition, students will discover how a quality-culture can affect the affect organizations. Furthermore, students are expected to comment on how customer satisfaction, employee empowerment, leadership, teamwork, education, and conflict are related to Quality Management and the success of institutions. Finally, students will be able to compare and implement different Tools and Techniques related to Quality Management, such as Histograms, Scatter Diagrams, and Cause-and-Effect Diagrams. |