Course Catalog 2010-2011
Basic

Basic Pori International Postgraduate Open University

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Course Catalog 2010-2011

TETA-2406 Quality Management, 4 cr

Person responsible

Mika Ojala, Santiago Velasquez Franco

Lessons

Study type P1 P2 P3 P4 Summer Implementations Lecture times and places
Lectures

 

 

 
 2 h/week

 
TETA-2406 2010-01 Thursday 14 - 17, FB118

Requirements

Exam and Group Assignment.
Completion parts must belong to the same implementation

Learning outcomes

This course is oriented to introduce students to the basics of Quality Management. After completing this course, students will be expected to define different key concepts related to this managerial field, such as Six Sigma, Quality Function Deployment, and Total Quality Management. In addition, students will discover how a quality-culture can affect the affect organizations. Furthermore, students are expected to comment on how customer satisfaction, employee empowerment, leadership, teamwork, education, and conflict are related to Quality Management and the success of institutions. Finally, students will be able to compare and implement different Tools and Techniques related to Quality Management, such as Histograms, Scatter Diagrams, and Cause-and-Effect Diagrams.

Content

Content Core content Complementary knowledge Specialist knowledge
1. The topics which we will cover are: - The Total Quality Approach and Quality Management - Quality Culture - Importance of Customer Satisfaction, Employee Empowerment, Leadership, Teamwork, Effective Communication, and Education - Overcoming Conflicts - ISO9000 - Tools and Techniques - QFD - Six Sigma - Total Quality Management     

Study material

Type Name Author ISBN URL Edition, availability, ... Examination material Language
Book   Operations Management - Chapters 9 and 10   Stevenson            English  
Book   Quality Management for Organizational Excellence   Goetsch, David; Davis, Stanley            English  

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Correspondence of content

Course Corresponds course  Description 
TETA-2406 Quality Management, 4 cr 2901030 Quality Management, 2 cu  

More precise information per implementation

Implementation Description Methods of instruction Implementation
TETA-2406 2010-01 This course is oriented to introduce students to the basics of Quality Management. After completing this course, students will be expected to define different key concepts related to this managerial field, such as Six Sigma, Quality Function Deployment, and Total Quality Management. In addition, students will discover how a quality-culture can affect the affect organizations. Furthermore, students are expected to comment on how customer satisfaction, employee empowerment, leadership, teamwork, education, and conflict are related to Quality Management and the success of institutions. Finally, students will be able to compare and implement different Tools and Techniques related to Quality Management, such as Histograms, Scatter Diagrams, and Cause-and-Effect Diagrams.        

Last modified24.02.2010