Wellbeing by Hybrid Services

The longer-term goals of the project are digital technology capabilities and (remote) interaction skills
strengthening and developing related assessment skills to promote well-being.
The short-term goal is to improve the capacity of actors in the health and social services sectors to provide remote and local services.

The corona pandemic accelerated the deployment of remote services. The change in the logic of service production
from a face-to-face service to a remote service challenges the competence of employees, since the remote service
requires new ways of thinking, encountering and operating, tools and interaction skills suitable for interaction. Remote
services enable the accessibility of services but also challenge and in part jeopardize the accessibility and equality of
services. The need for combined remote and face-to-face services to meet individual needs has been identified among
social and health care.
There has also been feedback from customers that there is a need for a hybrid implementation of services. In the
project, professionals and service users will jointly develop remote and face-to-face services, digital technology
capabilities and functionality, interaction and evaluation skills to strengthen the accessibility and equity of services as
follows:
- structuring remote service development targets from the perspectives of digital technology capabilities, interaction
and evaluation skills. Social and health care actors utilize the description in the multifaceted development work of their
own operations
- describing perspectives on the acceptability of the use of technology and an understanding of technology-mediated
services and remote interaction. The description enables the digitalisation of the services and the development of
service quality
- developing the interaction skills of professionals in the empathic presence and encounter in a technology-mediated
service
- developing the technological knowhow of professionals and the technological capabilities of professionals and users
by experimenting with new and existing solutions. Professionals gain confidence in the technology-mediated
development of services and have access to a development environment
- designing remote and face-to-face services by means of design adapted to the operating environment of
professionals and users
- proactively outlining future (2030) hybrid services considering work community and operating environment strategies
and scenarios.
The project promotes sustainable development, well-being, equality and accessibility by providing solutions for the
implementation of sustainable service production.