TTA-75057 Industrial Service Systems, 5 cr

Implementation TTA-75057 2019-01

Description

Industrial firms need to maintain close customer cooperation before, during and after they have delivered their products and systems to the customers' use. Industrial service systems include the offerings, processes and control systems that companies use in service delivery. Modern information and communication technologies (ICT) create opportunities for multi-channel service solutions but also increase complexity in the industrial service system. Engineers in various professions need to understand the business possibilities with industrial service systems, as well as their design requirements as part of technical systems.

This course familiarizes the students with the configuration of service offerings, design of service delivery systems, and organization and management of service systems in industrial firms. After participating in the course, the students will know the components of modern, successful industrial service systems, and understand their design and coordination requirements. They understand the reasons and mechanisms of service business transformation in manufacturing firms. The students are capable to analyze industrial service systems based on available information and topical research, and utilize their analysis to promote industrial companies¿ service business transformation.

Lessons

Assessment scale

Numerical evaluation scale (0-5)

Requirements

Group assignments and an individual learning portfolio