Digitalization of financial administration – changing work and learning. A study based on action research

The companies providing services of financial services are being digitalized, in other words they apply digital systems and devices, which changes the work in many ways. First, the variety of the tasks increases. In addition to the basic tasks in accounting, more tasks emerge, such as consulting. Second, the methods, devices and knowledge and expertise change. With this transformation, learning new competences related to the introduction of digital environment takes place, for the logics of work deviates from the traditional mode in financial administration.

The project applies action research – approach for producing research-based knowledge and using it for the development purpose. Working life studies, particularly on the relationship of technology and work and practice theory are applied in the research and peer-learning approach is applied in the processes of the development.