Communicating during an incident or crisis

In the event of an incident or crisis either the top management of TAMK or Tampere University or the public authority that takes charge of the emergency management activities will decide who communicates what and when. The primary goal of communicating during an incident or crisis is to provide accurate information as quickly and widely as possible to internal and external audiences that need immediate information.

For crisis communications to be effective, it is important to deliver accurate and timely information via functional channels while giving careful consideration to the current stage of the crisis. Responsible and proactive communications serve the interests of both internal and external audiences. In unforeseen circumstances, crisis communications can play a role in deciding the appropriate course of action and analysing the situation. Effective post-crisis communications can help the organisation recover and move beyond the crisis.

For more infomation please contact turvallisuus [at] tuni.fi (Safety Team).

What has happened? Fire, accident, medical emergency, theft or vandalism

Report the incident:

• call the emergency number 112
• alert:
  • the nearest information desk on campus
  • the University’s Communications unit, tel. +358 294 520 800 (from 8 to 16), viestinta.tau [at] tuni.fi (viestinta[dot]tau[at]tuni[dot]fi.)
  • the Safety Team, turvallisuus [at] tuni.fi (turvallisuus[at]tuni[dot]fi)

You can contact any of the porters or info desk attendants for assistance.

In a time of incident or crisis, the top management and the Communications unit will oversee all communication activities and agree on related responsibilities to ensure that accurate information is provided as quickly and widely as possible.

Only the top management or a person formally authorised to represent the University (such as a head of unit) may make statements on the University’s behalf. The causes and effects of an accident or crisis may only be reported by the public authorities or those authorised by them to do so.
 

Visit the intranet to stay up to date in the event of incident or crisis

Depending on the type of incident or crisis, information may also be provided to staff and students via text message, email, the University’s website or social media channels.