FAQ - Printing and copying

Do I need a key card to print documents?

You can use a range of cards as your print card. You do not necessarily need any card, as you can also log on with your TUNI username and password. Read more:
Printing, copying and scanning

Where can I print documents?

You can use the MFDs provided across all our campuses by logging on with your TUNI username and password. MFDs are located, for example, along the hallways and in the library facilities.

How do I release my print jobs?

To release your print jobs, go to an MFD, place your registered card on the reader of the MFD and select your print job from the queue. You can also release your print jobs by logging on with your TUNI username and password.

What if I am both a student and a staff member?

Both staff and students work like staff.

If I have resource agreement ?

Your printing rights depend on your resource agreement.

If you have an extended resource agreement:

• You will have a staff-equivalent IT contract. You can use the printing service as staff.

If you have a basic resource agreement:

• You will have a visitor IT contract. This allows you to use mobile printing.

For more information about resource agreements, please see the intranet page Resource agreement (non-employees).

How can I cancel my print job?

The job will automatically exit the print queue after 120 hours. Printouts can also be removed from the menu of the multifunction device.

What are the default printer settings?

The default settings for printing using the MFDs are black and white and double-sided. You can change the settings from the print menu.

How long will my print jobs stay in the print queue?

Your print jobs will remain in the queue for 120 hours.

What if I forget to log out of an MFD?

The MFP automatically logs the user out of the device one minute after the last time the user touches the MFP touch screen.

Where do I find the print queue on my computer?

There is only one queue for print jobs: SecurePrint. If you cannot find this print queue, restart your computer at the campus. If you still cannot find the queue, you can add it youraself. See Printing, copying and scanning

Can I print from a mobile device or from outside the campus?

Yes, you can: use the mobile printing at print.tuni.fi. 

How can I scan documents?

The campus MFDs will scan documents to your email address.

What is the maximum file size when scanning to email?

The maximum file size is 36MB. 

What should I do if an MFD is not working?

Inform the IT Helpdesk by email (it-helpdesk [at] tuni.fi). Include the device name (name sticker on top of the device) and a description of the problem in your email. 

The device displays the message Saved as unprinted work, but my print job has disappeared from the print queue?

When an MFD runs out of paper, it will display the error message "Saved as unprinted work".  In practice, the job does not save anywhere, so you will have to print the job again. You can check the reason for the printing error by pressing the ‘Check Status’ button in the lower left corner of the display panel. This secure printing mechanism prevents an incomplete print job from continuing for the next user after adding paper.

Wrong paper size

Select Printer Properties under the SecurePrint queue. Check that A4 is selected as the Document size and that the option Same as original size is selected in the Print down-down menu. Change the selection Same as original size to A4.

Problems printing a PDF file

We recommend using PDF-XChange or Adobe Reader to print the PDF file. If necessary, choose "print as image" from the print settings.

If printing doesn't work, how do I get a Word or PowerPoint file as a PDF?

You can download the file as a PDF from Word and Powerpoint through the online Office 365 (File - Save As - Download as PDF).

My print job shows in the print queue but I cannot release it. What does this mean?

You are out of print quota. You can buy more quota at print.tuni.fi.

How can I check my remaining print quota?

You can check your print quota by logging in to an MFD or print.tuni.fi.

A printing error has been resolved but the MDF still displays the error message

If the MDF is out of paper or experiencing a malfunction, a red light will be on at the left bottom corner of the control panel. Click "Check status" to display the error message. Even though you log off, the error message will continue to be displayed on the top right corner of the MFD menu. The error message will disappear only after 24 hours, but this does not affect the device’s operation.

Can I redeem unused print credits when I graduate?

Printing balances cannot be redeemed upon graduation.

IT Helpdesk
0294 520 500
it-helpdesk [at] tuni.fi (it-helpdesk[at]tuni[dot]fi) 
helpdesk.tuni.fi